Mobile  Help Addons Contact Login

• Log into your BIGCommerce Administration account, from your store's address or by going to: http://www.bigcommerce.com/login.php.


• In the Settings dropdown, select Live Chat Settings.
  
  
  


• Select "Other Third Party Live Chat Service" in the list then click Save to enable the chat.
  
  
  


• Once you click Save, there will be a new tab under your Live Chat Settings section. Select the new tab called "Other Third Party Live Chat Service".
  
  
  


• On your HelpOnClick console, go to Admin->Code and copy the HTML code
  
  
  


• On your "Other Third Party Live Chat Service" tab > scroll down to Settings > Live Chat Code and paste the code you just copied from the HelpOnClick console.
  
  
  


• Choose the location of your chat from the "Chat Box Location" dropdown. If you choose to implement an icon or a text link, these will appear at the selected location, however the widget will be shown at the bottom left or right side of your store, depending on your preference.


• Click Save and thatג€™s it! Your BIGCommerce Live Chat is now up and running, ready to assist your customers.

By Neran Ashkenazi Founder & CEO at HelpOnClick live chat. Find him at LinkedIn, Facebook

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OnClick Solutions Ltd is a small company focused on providing affordable, simple web applications to help your business evolve. Visit our company website. More websites: Simple CRM Software, Floop (Hebrew)