How to setup Websites

How to setup Websites

Click on tabs:
1. Tab: Admin
2. Tab: Setup
3. Choose “Websites” (if not already chosen)
To add a new website, click on “Add”.
To edit existing website, double click on any one of the fields.



Fields explained:
Title - short name for the website
Domain Name - website domain name, format: example.com
Departments - departments assigned to this website. Must have at least one. Double click to choose from existing departments.
Theme - theme for this website. double click to get the full list of themes
Default - if this website is marked as “default” and you use the HTML code for “All” websites (see “How do I implement it to my website” section), this website well be used for default settings (for example, the theme shown).
Logo - this will replace the default image on the visitor’s chat screen.

Installation

• How do I implement a chat widget in my website?
• How do I implement online / offline icons in my website?
• How do I implement both chat widget and online / offline icons in my website?
• How do I implement a text link to the chat in my website?

Setup

• How to setup Websites
• How to setup Departments
• How to setup Operators
• How do I enable enhanced SSL security?
• I’ve setup several departments, how come the visitor doesn’t see a department choice?
• How do I setup automatic invitation?
• How do I setup mobile chat when I'm offline?

Customization

• How do I upload an image to the visitor chat screen?
• How do I add fields to the pre-chat screen?
• How do I add fields to the leave a message screen?
• How do I change the color of the chat widget and chat screen?
• Can I use my own online and offline chat icons?

Tips & Tricks

• Useful tips & tricks to make life easier