Pre Chat Fields

How do I add fields to the pre-chat screen?

Click on tabs:
1. Tab: Admin
2. Tab: Customize
Choose “Pre-Chat Fields”.



To add a new field, click on “Add”.
To edit existing field, double click on any one of the fields.
To move a field down or up, click on the field once and click on “Move Down” or “Move Up” buttons.

Fields explained:
Field Title - will be displayed for the visitors.
Mandatory - is this field mandatory or not? Double click to change.
Input Type - choose what kind of field is this. Double click to choose. There are two special types: “Email” for an email field and “Name” for a name field.
Items - if you choose an input type that needs values (such as a drop down list or radio buttons), this is where you enter the values. Double click to edit.

Installation

• How do I implement a chat widget in my website?
• How do I implement online / offline icons in my website?
• How do I implement both chat widget and online / offline icons in my website?
• How do I implement a text link to the chat in my website?

Setup

• How to setup Websites
• How to setup Departments
• How to setup Operators
• How do I enable enhanced SSL security?
• I’ve setup several departments, how come the visitor doesn’t see a department choice?
• How do I setup automatic invitation?
• How do I setup mobile chat when I'm offline?

Customization

• How do I upload an image to the visitor chat screen?
• How do I add fields to the pre-chat screen?
• How do I add fields to the leave a message screen?
• How do I change the color of the chat widget and chat screen?
• Can I use my own online and offline chat icons?

Tips & Tricks

• Useful tips & tricks to make life easier