How to setup Operators

How to setup Operators

Click on tabs:
1. Tab: Admin
2. Tab: Setup
3. Choose “Operators”
To add a new operator, click on “Add”.
To edit existing operator, double click on any one of the fields.



Fields explained:
Nickname - this nickname will be used and seen by the visitors while chatting.
Real Name - real name, will be seen by other operators.
Language - user interface language for this operator. Double click to choose from existing language packs.
Email - email address.
Password - password.
Access - is this an “administrator” or an “operator”? Double click to choose.
Departments - the departments that this operator is assigned to. Double click to choose from existing departments.

Installation

• How do I implement a chat widget in my website?
• How do I implement online / offline icons in my website?
• How do I implement both chat widget and online / offline icons in my website?
• How do I implement a text link to the chat in my website?

Setup

• How to setup Websites
• How to setup Departments
• How to setup Operators
• How do I enable enhanced SSL security?
• I’ve setup several departments, how come the visitor doesn’t see a department choice?
• How do I setup automatic invitation?
• How do I setup mobile chat when I'm offline?

Customization

• How do I upload an image to the visitor chat screen?
• How do I add fields to the pre-chat screen?
• How do I add fields to the leave a message screen?
• How do I change the color of the chat widget and chat screen?
• Can I use my own online and offline chat icons?

Tips & Tricks

• Useful tips & tricks to make life easier